Infrastructure / Cloud Team Leader

We have a fantastic opportunity for an experienced IT Cloud Team Lead with strong hands-on experience with Azure, Windows Servers & Desktops, Storage platforms, VMWare, Exchange, 365, Installation of Windows OS, networking skills and fantastic customer service to join a dynamic and growing team

The IT Cloud Team Leader is responsible for managing the second line support team and ensuring the delivery of high-quality technical support. This role involves managing the daily operations of the support team, coordinating with other teams, and implementing IT policies and procedures.

Key Responsibilities:

• Team Management: Lead and manage the IT Cloud support team, ensuring they meet their performance objectives and adhere to company policies.

• Technical Support: Oversee the resolution of escalated technical issues, ensuring they are resolved in a timely and efficient manner.

• Process Improvement: Identify opportunities for process and efficiency improvement. Implement these improvements within the team.

• Stakeholder Management: Liaise with other teams, departments, and stakeholders to ensure smooth operations.

• Training & Development: Provide training and development opportunities for team members to enhance their skills and knowledge.

Technical Skills:

• Experience of MSP Environments

• Monitoring Tools (NOC)

• Knowledge of Virtualisation Environments

• Knowledge of Storage Platforms

• Microsoft Azure skills

• Networking skills

• Firewall skills

• ITIL Experience

• Educated to GCSE level in Math’s and English or equivalent

• Good communication skills

• Microsoft Server and Desktop OS

• Installation of Windows OS

• Microsoft Exchange & O365

• Proven Customer service skills

Behaviours and key Competencies:

• Proven abilities to take initiative and be innovative
• To have a flexible approach and attitude.
• Analytical mind with a problem-solving aptitude
• Ability to follow processes
• Positive, enthusiastic and supportive individual
• Ability to take ownership of and progress issues
• Ability to work under pressure
• Ability to work in a team and to support team members.

Qualifications:

• Proven experience in a similar role within an IT environment.
• Strong leadership and team management skills.
• Excellent problem-solving skills and technical knowledge.
• Good communication skills, both written and verbal

They’re proud to be leading the way having recently certified as a B Corp. They offset carbon emissions through carbon credits and tree planting, use carbon neutral equipment and recycle all their kit, and they regularly take part in fundraising activities for local charities. To give back to the community, they also support emerging talent into the industry by hiring apprentices and partner with local education providers to deliver cyber programmes. This is helping them to stand out from the crowd as they’re finding their customers want to align with suppliers who share their values and are mindful of their environmental impact.

• They need someone who can work in their Exeter office at least 2 days per week.

What skills will you need:

• Windows Desktop environments, including Windows 10 and 11.

• Apple Mac environments.

• Windows Server 2012 R2 and beyond.

• Microsoft 365 Environment including Office 365 and Azure AD.

• Networking – LAN, WAN, firewalls.

• Wireless networks.

• Thorough understanding of Information Security best practices.

• Understanding of ITIL best practices.

What you’ll be doing:

The entire company is made up of around 30 people, but you’ll be joining a small team where every day will be different but ultimately. This will include 2nd line desktop support in response to tickets raised by phone, email and instant chat taking ownership of incidents/requests from end to end.

You’ll be working in partnership with multiple customers, supporting projects both remotely and on site. With direct contact with customers at all levels from the shop floor to the boardroom, this one is for you if you enjoy a varied workload and have great people skills. Managing your own workload and deadlines, you’ll have autonomy and will ensure SLAs and budgets are met. You will attend project update meetings, escalate any issues, and make recommendations to guide the customer on the best use of their IT solutions.

They would like you to come into the Exeter office at least twice per week with the rest of your time split accordingly between on-site project work at customer sites and remote working. From time to time there will be overnight stays, and very occasional evening/weekend work, but the company has a strong emphasis on healthy work-life balance.

What you’ll get in return for your talents:

You’ll be joining a business you’ll feel proud to be a part of – they have a great reputation and really look after their employees which is reflected in their low employee turnover and focus on company culture. You’ll receive a salary up to £30k, plus there are a whole heap of additional perks including: access to training courses to help you to develop your skills, Private Medical Insurance and Death in Service cover, 24 days annual leave which increases with service (and options to buy/sell more), gifts to celebrate birthdays/work anniversaries, annual charity volunteering day and more.

What’s next?

Like the sound of this one? Send in your CV or get in touch with Becca if you have any questions

Project Manager

We have a great opportunity for you to join us at Portakabin as a Project Manager. This role will sit within the Project Delivery team in our Sales department and in this role you will be responsible for ensuring that allocated projects are delivered safely, on time, to specification, on budget and to the satisfaction of the client.

Role Details

Salary: £35,000-£45,000

Contract type: Permanent

Annual leave: 25 days plus bank holidays

Role Responsibilities

• Take full project management responsibility for allocated projects to ensure successful delivery.

• Lead multi-disciplinary teams to successfully deliver allocated projects.

• Maintain or improve upon as sold margins and maintain positive cash flow.

• Manage project risk and report by exception to management.

• Support Bid activity when required.

• Ensure compliance with contractual terms and conditions along with effective management and resolution of any contractual conflict and disputes